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Policies

INITIAL CONTACT: This is the very first step to having Wagz ‘n Whiskerz Pet Sitting take care of your pets. You may reach us through our website forms, phone or email. Our goals are to  determine the location for pet sitting service and what your pet sitting needs might encompass. We will need to get your contact numbers as well as information specific to your pet(s). Then it's time to set-up 30 minutes to meet for your personal, private in home CONSULTATION.

CONSULTATION: Before a pet sitting visit can take place, we will schedule your initial visit. This is a time for pets, pet sitter and owner to get acquainted and a time for documenting your pet's personal preferences as to feeding, walking, playing, likes and dislikes. At this time, we will exchange paperwork and obtain keys and answer questions. We will record current veterinary information and emergency contact information. We will provide a contract for your signature and discuss payment options and preferences. Your CONSULTATION is complimentary.

IMMUNIZATIONS: For your protection and ours, it is our policy that all pets that we are caring for are current on all their immunizations. North Carolina law requires that all owned dogs, cats and ferrets must be vaccinated against rabies by four months of age. Please be prepared to provide us a copy of your pet's immunization records electronically prior to CONSULTATION.

ID TAGS: All 4 legged pets, especially dogs are required to wear ID tags while they are under our care for their protection.

CATS: We require that cats are provided with daily visits for their own protection. We do not do every-other-day visits or any pet sitting with cats other than daily visits. PLEASE, no exceptions.

SAFETY: As a safety measure, if you are traveling or have been out of town overnight, we request that you contact us by phone, email or text message indicating that you have safely returned and our responsibility is over. If we do not receive this communication from you by your expected return date/time, we will try to reach you by phone. If we cannot reach you to confirm that you have safely returned home, we will continue the routine care that was planned and mutually agreed upon for your pet until you do safely return home. This will be billed to you at your normal rate for service.

NOTES: After each visit the Wagz 'n Whiskerz assigned sitter will send a Journal of that visit. You will receive an email with a link to your Journal. Every effort will be made to send your Journal update as soon as possible following the completed visit however the update will be sent within 2 hours of the completed visit. In the event that something should occur that needs your immediate attention, advice or approval, you will receive a phone call unless other arrangements have been made.

RESERVATIONS: Schedule Portal Users: Please allow a minimum of 24 business hours for all reservations to be assigned and confirmed. New clients please - give us reasonable advanced notice for all consultation and pet sitting requests to better serve everyone. Thank you. For your security and protection, all pet sitting reservations MUST be confirmed before you leave. Submitting your pet sitting request on Wagz 'n Whiskerz website for confirmation is key ! We cannot accept voicemail or email requesting pet sitting UNLESS by Written Exception. Again please be sure that we have responded to your request, (your confirmation / invoice will be emailed to you), and have put your pets on our calendar before you assume that we will be there.

LATE RESERVATIONS: All reservations requested less than 24 hours before service day requested will include a minimum fee of $ 18.00 in addition to all other charges and or fees. 

KEYS: You can have us return your keys after the visits have been completed or have us keep them for you for future service. We ask that either way, you have (2) two keys available during the Consultation. If you would like us to pick up keys at the first visit and return them after the visits have been completed, please provide us with a secure place to retrieve and leave the keys. We would prefer not to lock keys in the house at the last visit just in case you cannot get back in time and we may need to come back to perform additional visits for your pets. If you would like us to keep your keys on file for future service, we will need to collect 2 (two) keys to your home for our visits at the consultation. THIS IS A VERY IMPORTANT SAFETY FEATURE. One key is for the pet sitter that will be coming to your home and one is a backup key that will be kept locked in our office for any unexpected emergencies such as your pet sitter being sick or late due to traffic, etc.

Please note that if you do not provide keys and only provide us with garage or electronic codes to enter your home and there is a power outage that prevents us from entering to care for your pets, you will still be charged for the visit. Additional visits after power is restored will be billed at your pet sitting rate.

PAYMENT OPTIONS & REQUIREMENTS: Payment for services is requested to be made in full and in advance of all scheduled pet visits. You will be sent a confirmation email with an invoice and secure payment link attached. Using Intuit and 3rd Part Certification you may pay safely and securely online. We accept ACH Checks/Online, American Express, Discover, Master Card and Visa check & credit cards. Need miles ?  AND We Accept and Appreciate Tips - Adding Tips (in Addition to Your Invoice Amount) Works Fine... Thanks !   

CANCELLATION POLICY: We understand that you may need to cancel your scheduled pet visit and will be happy to cooperate with you on this issue. Please let us know as quickly as possible so that we can make our plans accordingly and effectively. 

Monday through Friday PreBooks: Weekday dog walking services only, 4 hour notification by phone or email is required. Please make sure you received a response and that your request was received and cancellation was confirmed.

Weekend, Vacation, Holiday visits: 24 hour notice is required in order for us not to charge for unused services. If you are coming back early from out of area and notify our office by phone, scheduling online or email 24 hours (or more) prior to the next scheduled visit, you will not be charged. Unused visits will be credited to your account for future service at your request.

Please feel free to contact us by phone or email to cancel your scheduled visit while we are enroute to your home for any scheduled pet visit ASAP, however we will not be able to refund the charge for that visits. We appreciate your business.

AGGRESSIVE PETS/BITERS POLICY: It is the responsibility of all pet owners, spouses or informed parties to inform Wagz ‘n Whiskerz Pet Sitting during Consultations, Profile Creation and/or at any time after any occurence of pet aggression and/or attacks, (including attempted biting) where any other animals, children or adults had any potential involvement, (in writing). Please contact the office via email at info@wagznwhiskerz.com at least 72 hours before you want to schedule service.    

We reserve the right to refuse any Aggressive or Uncontrollable Pets for bookings - thank you, Wagz ‘n Whiskerz Pet Sitting. 

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Contact.

17624 Invermere Avenue, Huntersville, NC 28078  
(704) 615-6566
info@wagznwhiskerz.com

Hours.

Weekdays: 6:00am to 10:00pm (Pet Services)
Weekends: 6:00am to 10:00pm (Pet Services)

Weekdays: 8:00am to 8:00pm (Office Hours)
Saturday: 9:00am to 4:00pm (Office Hours)
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