Here is a list of frequently asked questions to provide you with an overview of our policies, procedures, services and rates. Please feel free to call, text or email us to speak directly to a experienced, professional pet sitter with any additional questions you might have.
What areas do you service?
We provide pet sitting services in Huntersville, Cornelius, Davidson and Mooresville (Zip Codes: 28078, 28031, 28035, 28115 and 28117).
Are you always going to be my pet sitter or are there other pet sitters?
You will meet the owner of the company, Pat Blaney, at your consultation. Based on your location, the type of pet you have and your pet's needs, you will be assigned one of our highly professional pet sitters for the services you require. All of our pet sitters are experienced and have been thoroughly screened, reference and background checked and meet the highest standards of professional care. You can request to meet your assigned sitter after the consultation if you would like for a nominal visit charge or you can choose to meet your assigned sitter at the first visit. Please let us know at the consultation how you would prefer to proceed. All information gathered during the consultation is shared with your assigned sitter so that they will be completely ready to care for your pets and your home during your absence. If, for some unforeseen reason, your assigned pet sitter cannot complete your visit, you will be notified that a backup was assigned that day. During holidays, we may need to split your visits among our sitters but you will be notified of that in advance of the service.
Do you work on holidays?
Yes. When you need us, we will be there.
How much do you charge?
Our rates are based on the services provided. Please see our Services & Rates page for more complete information on rates and service options.
What are my payment options?
Payment for services is requested to be made in full and in advance of the scheduled pet visit. You will be sent a confirmation email with an invoice attached. You can your pay your invoice securely online with your checking account ACH/Check-On-Line or with a major Credit Card. We accept American Express, Visa, Master Card and Discover (plus Checks-On-Line) right through your invoice.
Are there any extra charges?
You can choose what types of services you need. Our Services & Rates page provides information on what is included in each visit. If you require special visits, additional transport, errands, we are happy to discuss creating a personalized service plan for you.
What emergency plans do you have for weather?
There is always a back up pet sitter available however, in the unlikely event that your pet sitter is not able to complete your visit at the scheduled time, we will contact you and work with you to come up with the best solution for your situation.
How do you handle my keys?
We take your security very seriously. We request that you provide 2 keys during the initial visit. The keys are tagged with a security code that identifies the client only to Wagz 'n Whiskerz Pet Sitting. Your name or address is never attached to your keys. The first key is assigned to the pet sitter who will be performing your services. The second key is locked securely in our office in case a back up pet sitter is required for your scheduled service.
Are you insured?
Yes. We are insured and bonded through Business Insurers of the Carolinas and licensed by the state of North Carolina.