FAQs

General

Here is a list of frequently asked questions to provide you with an overview of our policies, procedures, services and rates. Please feel free to call, text or email us with any additional questions you might have.

What areas do you service?

We provide pet sitting services in Huntersville, Cornelius, and Davidson (Zip Codes: 28078, 28031, and 28036).

Will I have the same pet sitter every time?

Because our experienced pet sitters are assigned by territory, you will have a team of 1 or 2 sitters and always have a backup. This provides you with the peace of mind that no matter what your pet sitting needs are (last minute, long term, etc.), your pets will always receive consistent care. All of our pet sitters are experienced and have been thoroughly screened, reference and background checked and meet the highest standards of professional care. You can request to meet your assigned sitter after the consultation if you would like for a nominal visit charge or you can choose to meet your assigned sitter at the first visit. Please let us know at the consultation how you would prefer to proceed. All information gathered during the consultation is shared with your assigned sitter so that they will be completely ready to care for your pets and your home during your absence. If, for some unforeseen reason, your assigned pet sitter cannot complete your visit, you will be notified that a backup was assigned that day. During holidays, we may need to split your visits among our sitters but you will be notified of that in advance of the service.

Do you work on holidays?

Yes. When you need us, we will be there.

How much do you charge?

Our rates are based on the services provided. Please see our Services & Rates page for more complete information on rates and service options.

What are my payment options?

Payment for services is requested to be made in full and is due by the date of first service. After your service is confirmed, you will receive an email that includes a link to your invoice and can pay securely online. We can also accept cash and check payments if you prefer. Wagz ‘n Whiskerz Pet Sitting is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the people, technologies and processes we employ.

Are there any extra charges?

You can choose what types of services you need. Our Services and Rates page provides information on what is included in each visit. If you require special visits, additional transport, errands, we are happy to discuss creating a personalized service plan for you.

What emergency plans do you have for weather?

There is always a backup pet sitter available however, in the unlikely event that your pet sitter is not able to complete your visit at the scheduled time, we will contact you and work with you to come up with the best solution for your situation. We highly recommend that you provide emergency contact information in your profile in case you cannot be reached in an emergency.

How do you handle my keys?

We take your security very seriously. If access to your home requires keys, we request that you provide 2 keys during the initial visit. The keys are tagged with a security code that identifies the client only to Wagz ‘n Whiskerz Pet Sitting. Your name or address is never attached to your keys. The first key is assigned to the pet sitter who will be performing your services. The second key is locked securely in our office in case a backup pet sitter is required for your scheduled service. If you require frequent service, we may choose to install a secure lock box on your home to hold your key. There is no charge for this service and provides additional backup for you in case you are ever locked out of your home.

Are you insured?

Yes. We are completely insured through Kennel Pro, the nation’s premier liability insurance provider for the pet care service industry. We are bonded through Old Republic Surety Company and are registered with the North Carolina Secretary of State.