FAQs

General

Here is a list of frequently asked questions to provide you with an overview of our policies, procedures, services and rates. Please feel free to call or text us at 980-399-5980 or email us at northcarolina@swifto.com with any additional questions you might have.

What areas do you service?

We provide pet sitting services in Huntersville, Cornelius, and Davidson (Zip Codes: 28078, 28031, and 28036).

Will I have the same pet sitter every time?

If you have a consistent schedule, you’ll be matched with a consistent dog walker, the same person who will be walking your pup for your consistently scheduled walks. If your regular walker happens to ever need time off, no worries! We will have one of our other qualified and experienced dog walkers fill in and will offer a complimentary meet and greet if time allows. We will always reach out to previous walkers first before asking the rest of the team.

All of our walkers have undergone a rigorous hiring and training process, and are insured, bonded, background checked! A complimentary Meet & Greet is provided in-home as an opportunity for you and your dog to get acquainted with your walker and develop a personal, trusting relationship. If you aren’t completely satisfied with the walker originally assigned, we are more than happy to match you with another person who may be a better fit.
Any walk that does not fall within the criteria of consistent, repeating walks is considered a “Sporadic Walk”, which although doesn’t include an additional fee has no guaranteed consistent walker. Since our dog walkers have varying pre-planned schedules, there is no way for us to guarantee the same walker for walks that are not consistent.
Having said that, we will always ask your previous walker first if they can accommodate another dog walk, before reaching out to a new walker.

Do you work on holidays?

Yes. When you need us, we will be there.

How much do you charge?

Our rates are based on the services provided. Please see our Services & Rates page for more complete information on rates and service options.

What are my payment options?

All of our payments are done automatically online via credit card. We accept all major credit cards including Visa, MasterCard, American Express, and Discover. As a new client you will be billed for the first time only after you’ve had your first meet and greet and confirmed you would like to proceed with the scheduled walks, and in that case will be charged for the first time a week after your first walk. After that, by default, you will be charged on the Friday before your scheduled walks every week, however, you can change your billing frequency to monthly on your dashboard and in that case, will be charged on the 1st of every month for the following month’s schedule.
If you add additional walks throughout the month/week, you’ll be charged an hour after the walk has been scheduled. If you add last-minute walks or walks where you only want a specific dog walker, you will only be charged once the walk has been confirmed.

Are there any extra charges?

We do not charge extra for dog walks on holidays or weekends. We also do not charge extra for late-night, early morning, or last-minute dog walks, feedings, or medications. The price you pay for a dog walk includes everything you and your dog need!

How do you handle my keys?

We take your security very seriously. Please provide us with a specific code for keyless entry/alarm. If access to your home requires keys, we request that you provide your key in a secure location on your property with a lockbox. We will gladly supply those lockboxes for FREE if need be. We do not keep keys on file so that your key never leaves your property.

Are you insured?

Yes. All Swifto pet sitters are covered by insurance. This insurance covers any accidents that may occur when your pet is in our care. Our insurance covers dog bites (if your dog bites or injures another person while on the walk/visit), veterinary care (if there is an accident on the walk/viit and your pet needs veterinary care), property damage (if your property is damaged in any way as a result of our service or your pet), and lost key (if a Swifto pet sitter loses your key, our insurance will pay for new locks).